Customer Extensions: how to use Notification Customer Extensions

Support Center > About SecureVideo Features

Published 10/08/2021 at 6:27pm UTC

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Details

Notification Customer Extensions is a feature that allows an Account Administrator to add text to email notifications in pre-set ways. 

 

Answer

 

Add/Edit a Customer Extension

1. As an Account Administrator, click on the "Features" tab and select "Notification Customer Extensions". 

Arrow pointing at Features tab and then Notification Customer Extensions

 

2. Available Customer Extensions will be displayed along with a description of its function. Click the "Edit" button to add/edit text to an extension. 

Arrow pointing at the Edit button

 

 

Remove a Customer Extension

1. As an Account Administrator, click on the "Features" tab and select "Notification Customer Extensions". 

Arrow pointing at Features tab and then Notification Customer Extensions

 

2. Available Customer Extensions will be displayed along with a description of its function, and the current text used for that extension (if applicable). Click the "Clear" button to remove an extension from use. This will immediately delete the extension. (If there is not a "Clear" button, then that extension is already not in use.)

Arrow pointing at the Clear button

 

 

 

Current list of Customer Extensions

Include Participant Name

Use this Customer Extension to include your meeting Participant’s name in the following emails: Session Invitations, Reminders, Reschedules and Cancellations. Type something into the “Extension Text” section, such as a salutation, which will be displayed immediately before your meeting Participant’s name. For example, typing “Dear” into the “Extension Text” box will show as “Dear [PARTICIPANT NAME],”

 

This extension does not apply to SMS notifications.

 

1. For this example, "Dear" was used. Type "Dear" into the text box and then click "Save". 

Arrow pointing at the word "Dear" and then an arrow pointing at the "Save" button

 

 

2. Participant names normally are not included in email invitations, but now the name (as displayed on your dashboard) will be used in the invite, reminder, reschduling, and cancellation notifications. For example, if your participant's name was "Clark Kent", it would look like this: 

Arrow pointing at the text "Dear Clark Kent"

 

 

Insert Text Below Join Session Button

Additional text will be added beneath the Join Session button on Invitation and Reminder emails.

 

This extension does not apply to SMS notifications.

 

1. For this example, a sample cancellation policy was used. Enter it into the textbox, and then click "Save". 

Arrow pointing at the text in the textbox and then an arrow pointing at the "Save" button

 

 

2. The text entered into this extension appears in boldface below the "Join Session" button in e-mail invites and reminders, like this:

Arrow pointing at the cancellation policy paragraph 

 

 

This article was last reviewed by our Support team on October 8, 2021.